Refund and Return Policy
Polymer Brands LLC supplies research materials through polymerprecision.com. Refunds, replacements, reshipments, credits, and other order resolutions are reviewed individually.
Requesting help
Contact Polymer Support or email support@polymerpeptides.com. For order assistance, include your order number, a brief description of the issue, and relevant photographs where helpful. Do not send passwords, payment-card details, or medical information.
Returns require authorization
Because these are research materials, do not send products back unless Polymer Brands LLC specifically authorizes a return and provides instructions. Many issues can be reviewed using order records, tracking details, photographs, or other documentation.
Damaged, incorrect, missing, or delayed orders
Contact us as soon as possible. Include your order number, contact details, a description of what happened, and photographs of the items, packaging, or shipping label where relevant. Depending on the circumstances, a resolution may include a replacement, reshipment, refund, credit, or carrier follow-up.
Cancellations and address corrections
Submit cancellation or address-change requests promptly. We cannot guarantee changes once fulfillment has started or a package has been handed to the carrier.
Lost or missing deliveries
If tracking shows delivery but you cannot locate your package, check nearby delivery locations, parcel lockers, your building office, and with the carrier. Contact us with the order and tracking details so we can review the situation.
Refund processing
Approved refunds are usually issued to the original payment method. The time for a refund to appear depends on the payment provider and your financial institution.
Payment concerns
Please contact us promptly about payment or order concerns so we can review the records and work toward a resolution.
Last updated: October 5, 2026