Shipping Policy
Polymer Brands LLC supplies research materials through polymerprecision.com. This policy explains shipping, tracking, and delivery support.
Shipping availability and charges
Available destinations, shipping methods, and any shipping charges are shown at checkout before an order is placed. Delivery estimates are not guaranteed delivery dates.
Order processing and delivery
Processing and carrier transit are separate stages. Fulfillment and delivery may be affected by weekends, carrier holidays, address verification, and other delays. Please contact us if you need to confirm timing before placing an order.
Tracking
Tracking information is provided when an order ships. Allow time for the carrier to record the first scan. Use the tracking link for current delivery information.
Address changes and cancellations
Check your shipping address carefully before submitting an order. Contact us promptly if a correction or cancellation is needed. Changes cannot be guaranteed once fulfillment has started or the shipment has been handed to the carrier.
Delivery problems
For a damaged, incorrect, missing, or delayed shipment, contact us as soon as possible with your order number, tracking details, and photographs of the packaging or items where relevant. If tracking says delivered, check nearby delivery locations, parcel lockers, your building office, and with the carrier.
Contact Polymer Support or email support@polymerpeptides.com. For order assistance, include your order number, a brief description of the issue, and relevant photographs where helpful. Do not send passwords, payment-card details, or medical information.
Receipt and storage
Bring deliveries inside promptly and follow the applicable product and batch documentation for laboratory receipt and storage. Do not assume shipping is temperature-controlled unless that service is expressly specified for your order.
Contact
For shipping questions, email research@polymerpeptides.com.
Last updated: October 5, 2026